Organizational Engagement in the Public Sector
The Ministry of Health Case Study
In a Nutshell
With over 50,000 employees across 24 hospitals nationwide, the Ministry of Health required a transparent and systematic approach to measure organizational engagement among its workforce. Sarid Institute, in collaboration with TASC, developed a comprehensive survey to assess employee satisfaction and the quality of internal services they rely on daily. The initiative included a custom dashboard for real-time monitoring and comparative analysis, empowering decision-makers to identify areas for improvement and integrate findings into annual work plans.
Background
The Ministry of Health operates a complex healthcare system comprising general, rehabilitation, geriatric, and mental health hospitals. With such a diverse and extensive workforce, fostering a sense of organizational engagement is crucial to maintaining operational excellence and employee satisfaction. Every few years, the Ministry seeks to measure this engagement systematically, ensuring transparency and comparability across departments and hospitals over time.
The Challenge
Managing an organization of this scale presented several challenges. There was a pressing need for a structured and transparent measurement process that could deliver actionable insights to decision-makers. The survey needed to capture employee perceptions of internal services across hospitals and departments, identify units requiring improvement, and provide comparative data over time. Engaging tens of thousands of employees and managers to participate actively in the survey was another critical challenge, as was presenting the findings effectively to facilitate informed decision-making.
The Solution
Sarid Institute designed and implemented a tailored engagement survey featuring 20 carefully crafted statements. The survey focused on evaluating employees’ perspectives on the internal services provided by different hospital units, which are vital for their day-to-day functioning.
To ensure effective monitoring and analysis, a dynamic dashboard was developed, allowing real-time tracking of response rates and results across various organizational levels, from individual departments to entire hospitals. The dashboard offered customized access levels for both Ministry of Health officials and hospital management teams, ensuring data security and relevance.
Throughout the project, meticulous attention was given to every stage, from engaging employees and managers to participate in the survey to presenting the final findings in a clear and actionable format. This comprehensive approach ensured the project’s success and relevance to all stakeholders.
The Impact
The survey provided unprecedented transparency in measuring satisfaction and engagement within the Ministry’s complex structure. Decision-makers could pinpoint specific units and departments requiring improvement, enabling targeted interventions, and measuring intervention plans over time. The ability to track progress over time offered a valuable tool for integrating findings into annual work plans, driving continuous improvement. Employees also benefited from the initiative, as their feedback was acknowledged and addressed, fostering a culture of openness and collaboration.
Lital Eylon, Director of the Human Resources (Hospitals Division) at the Ministry of Health summarized:
“Sarid’s expertise provided us with detailed insights into our workforce’s experiences and satisfaction, which proved instrumental for our leadership in making critical decisions regarding staffing and targeted intervention plans. Their commitment to methodological rigor and understanding of the health sector’s unique challenges have equipped us with data that drive real, positive change. Their support has highlighted improvement areas and strengthened our ability to foster a more engaged and motivated healthcare team.”
Conclusions
The Ministry of Health’s organizational engagement survey highlights the importance of data-driven insights in managing large, complex organizations. Sarid Institute’s rigorous approach, combined with advanced tools such as the custom dashboard, provided decision-makers with actionable data to enhance internal operations and employee satisfaction. This project exemplifies how strategic engagement initiatives can not only drive improvements in healthcare but also serve as a model for other sprawling organizations seeking to boost engagement and operational efficiency.
About Sarid Institute
Sarid Institute is a strategic Data Science consultancy firm with over three decades of research experience serving a diverse clientele. Sarid accelerates organizations’ growth by discovering the insights driving People, Markets and Customers. We maintain our leading position by continually updating and offering innovative solutions, drawing on the broad expertise of our specialists and leveraging cutting-edge technologies. Our hands-on approach allows us to provide creative, customized solutions that meet the specific needs of each client.