Customer Lens
At Sarid Research Institute, we recognize that understanding your customers is the key to sustained success. Our Customer Lens solution offers a robust framework for capturing and analyzing customer feedback through two essential pillars, powered by our advanced Data Science expertise:
Customer Periodic Survey
To gain a broader perspective on customer sentiment over time, our Customer Periodic Surveys offer a strategic approach. These surveys, conducted at
specific intervals such as annually or quarterly,
provide comprehensive insights into customer experiences, loyalty, and satisfaction. Whether focusing on NPS, CSAT, or other key metrics, these surveys allow you to track trends, measure the long-term impact of your initiatives, and make informed decisions that drive customer-centric growth. Our data science capabilities ensure that you not only collect valuable feedback but also transform it into actionable strategies.
Diversified Delivery of Insights
At Sarid, we understand that the impact of insights lies not just in the data but in how it’s delivered and utilized. That’s why we offer a variety of formats to present the results of our customer surveys. From interactive dashboards that provide real-time access to key metrics, to detailed presentations and automated reports that streamline your internal processes, we ensure that our findings are accessible, actionable, and tailored to your needs. Additionally, we facilitate strategy sessions to help you translate insights into strategic initiatives, ensuring that you’re always equipped to make informed, customer-focused decisions.
Recruitment Customer Experience Transactional Survey Analysis
Understanding the immediate impact of customer interactions is crucial for enhancing satisfaction and loyalty. Our Customer Experience Transactional Surveys provide real-time insights into customer sentiment following key touchpoints, such as purchases or service interactions. Whether it’s ongoing Net Promoter Score (NPS) or Customer Satisfaction (CSAT) surveys, we design and deploy surveys that capture the voice of your customers at critical moments. With our data-driven analysis, you can quickly identify areas for improvement and respond to customer needs with precision.